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Digital Services Act (DSA):Amazon EU Store Data Access for Vetted Researchers
Updated: 29 October 2025
Overview and research purposeArticle 40 of the DSA establishes that very large online platforms must provide data access to vetted researchers. This access supports research that contributes exclusively to the detection, identification and understanding of systemic risks in the European Union, as outlined in Article 34 of the DSA, and assessment of the adequacy, efficiency and impacts of risk mitigation measures pursuant to Article 35 of the DSA.
Request processVetted researchers must submit a detailed request through the Digital Services Coordinator of establishment.
Access requirements Data access will be granted to vetted researchers that meet requirements of Article 40(8) of the DSA, upon receipt of a reasoned request from the Digital Services Coordinator.
Data access contact informationAmazon has established a dedicated point of contact for the data access process: dsa-data-access@amazon.com. While we accept communications in English, German, and French, English is preferred.
European Commission’s Data Access PortalThe European Commission has created a DSA Data Access Portal to support and streamline the management of the data access process. The portal serves as the central digital point for information exchanges between applicant researchers, vetted researchers, data providers and Digital Services Coordinators. Researchers wishing to submit data access applications must first register a user profile in the European Commission DSA Data Access Portal.
DSA data catalogueAmazon available data are:
Regulatory contacts
Metric split
Metric definition
Data and metadata structure
Total regulatory contacts
Total regulatory contacts from authorities received by Amazon
Interger
Date
Date of reception of regulatory contacts from authorities
Datetime
Product type
Types of products reported by member state authority orders
Text
Takedown request vs. information request
Total numbers of takedown requests compared to total number of information requests with no need for takedown
Interger
EU member state of regulatory contact
EU member state issuing the order
Text
Type of regulatory contact
Type of illegal content of member state authority orders
Text
Time to acknowledge regulatory contact and resolve a regulatory contact.
Median time in days to (a) inform authority of receipt; and (b) to give effect to the order
Float
Notices about illegal content
Metric split
Metric definition
Data and metadata structure
Total number
Number of notices submitted via our notice & action mechanisms
Integer
Country
The Amazon EU Store receiving the notice
Text
Date
Date of reception of notice
Datetime
Product type
Product type reported in the notice received
Text
Accepted / rejected
Validity rate (%) (of incoming volume)
Float
Notices by type of illegal content
Type of illegal content of notices received via notice & action mechanism
Text
Notices that were auto-resolved
Number of notices of illegal content processed via automated means
Integer
Median time to resolve total DSA notices
It refers to median time (in days) to take action/s in response to notice
Float
Total number of actions taken on total number of DSA notices
Actions taken pursuant notices received or based on T&Cs or law
Integer
Notices from trust flaggers
Notices of illegal content submitted by trusted flaggers
Integer
Counterfeit risk, brand protection & intellectual property protections (IPP)
Counterfeit items identified, seized and disposed
Metric split
Metric definition
Data and metadata structure
Total number
Number of counterfeit items identified, seized and disposed
Integer
Country
The Amazon EU Store where counterfeit items were identified
Text
Date
Date of identification of counterfeit
Datetime
Product type
Product type reported as counterfeit
Text
Brands using Project Zero
Metric split
Metric definition
Data and metadata structure
Total number
Total number of brands using Project Zero
Integer
Country
Country of brands using Project Zero
Text
Date
Date of brand report
Datetime
Brands using Transparency
Metric split
Metric definition
Data and metadata structure
Total number
Total number of brands using Transparency
Integer
Country
Country of brands using Transparency
Text
Date
Date of brand report
Datetime
Product safety risk
Unsafe products removed due to public recalls and authorities’ requests
Metric split
Metric definition
Data and metadata structure
Total number
Total number of unsafe products removed due to public recalls and authorities’ requests
Integer
Country
The Amazon EU Store where products were sold
Text
Date
Date of product removal
Datetime
Product type
Type of products recalled
Text
Products removed that Amazon safety investigations confirmed unsafe or for which we were missing information
Metric split
Metric definition
Data and metadata structure
Total number
Total number of products removed that Amazon safety investigations confirmed unsafe or for which we were missing information
Integer
Country
The Amazon EU Store where products were sold
Text
Date
Date of product removal
Datetime
Product type
Type of products removed
Text
Products removed for violating controversial products guidelines
Metric split
Metric definition
Data and metadata structure
Total number
Number of products removed for violating controversial products guidelines
Integer
Country
The Amazon EU Store where products were sold
Text
Date
Date of product removal
Datetime
Product type
Type of products removed
Text
Complaints
Metric split
Metric definition
Data and metadata structure
Total complaints received
Total number of complaints related to content or notices
Integer
Country
The Amazon EU Store where complaints were referring to
Text
Date
Date of complaint reception
Datetime
Basis for total complaints received
Basis of, and the decisions taken, regarding complaints received via our internal complaints handling system
Text
Total complaints where decision was reversed
Number of instances where we reversed our decisions regarding a complaint
Integer
Median time to resolve total complaints received
Median time for taking decisions regarding complaints
Float
Out-of-court settlement disputes
Metric split
Metric definition
Data and metadata structure
Total mediation cases sent for out-of-court dispute
Number of disputes submitted to out-of-court dispute settlement bodies
Integer
Country
The Amazon EU Store which the dispute relates to
Text
Date
Date when Amazon is notified of the dispute
Datetime
Type of illegality
Type of illegal content of notices received via out-of-court dispute settlement mechanism
Text
Out-of-court dispute settlement body
Out-of-court-dispute-settlement body selected by requesters
Text
Outcome of mediation cases
The outcomes of the dispute settlement
Integer
Share of out-of-court disputes with decision implemented
Share of disputes where we implemented the decision of out-of-court dispute settlement bodies
Integer
Time to resolve out-of-court dispute settlement
Time for out-of-court dispute settlement bodies to complete the out-of-court dispute settlement procedures, from when an out-of-court dispute settlement body notifies Amazon of the dispute to when the body shares their settlement recommendation with Amazon
Float
Data access modalitiesUpon approval from the Digital Services Coordinator, researchers will receive an email with login credentials and a link to Amazon’s DSA Article 40 Data Access System. Once signed in, please follow the instructions provided.
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