Amazon — Snapshot Change
ChangedPrevious snapshot
31 Mar 2026, 17:08 (Berlin)
29c0714c7b0c8cd46acc58f52e70d1c6…
This snapshot
9 Apr 2026, 06:28 (Berlin)
89e06515a02777fe496e346c263ad22a…
AI Assessment
noise noise high confidence claude / claude-haiku-4-5No visible change. The page's technical fingerprint changed, but no text or links differ - invisible page machinery, not content. Classified automatically without AI analysis.
+ 471 lines added
− 1074 lines removed
https://trustworthyshopping.aboutamazon.com/digital-services-act-dsa-amazon-eu-store-data-access-for-vetted-researchers
Line-by-line changes
1581 lines
| − | |
| − | //This is your domain, as in, how you who are calling the API wish to be identified. |
| − | var MY_DOMAIN = document.domain; |
| − | var REQUIRE_USER_EXPRESSED_PERMISSION = true; |
| − | var _STATE = {}; |
| − | |
| − | /** |
| − | * Different pages add the Consent Manager in different locations, so all callers of the API must wait till |
| − | * the API is loaded. The API is loaded in two stages: |
| − | * 1) The first stage is where the "PrivacyManagerAPI" object exists on the page and where default and |
| − | * page/domain specific settings can be obtained. If your requirements demand user consent, you must wait |
| − | * for the second stage load, but it is always recommended to wait for the second stage no matter what. |
| − | * The "loading" parameter will be added to all API responses when the API is in this state. |
| − | * 2) The second stage loads the user preferences and the domain specific information. If you made a |
| − | * postMessage API call during the first stage, then the API will automatically send you another, updated, |
| − | * response if the result has changed. |
| − | */ |
| − | function runOnce(){ |
| − | //CHECK: for API exists on the page |
| − | if(!_STATE.hasRunOnce && window.PrivacyManagerAPI){ |
| − | console.log("doing run once"); |
| − | |
| − | //Register with the API for automatic updates of user preferences (for the settings you care about) |
| − | //--OR-- if the API is loading, then this will send an update when the API is done and has loaded the user preferences. |
| − | window.addEventListener("message", function(e){ |
| − | try{ |
| − | var json = JSON.parse(e.data); |
| − | json.PrivacyManagerAPI && handleAPIResponse(json.PrivacyManagerAPI); |
| − | }catch(e){ |
| − | e.name != 'SyntaxError' && console.log(e); |
| − | } |
| − | }, false); |
| − | var apiObject = {PrivacyManagerAPI: { self: MY_DOMAIN, action: "getConsent" , timestamp: new Date().getTime(), type: "functional" }}; |
| − | window.top.postMessage(JSON.stringify(apiObject),"*"); |
| − | apiObject = {PrivacyManagerAPI: { self: MY_DOMAIN, action: "getConsent" , timestamp: new Date().getTime(), type: "advertising" }}; |
| − | window.top.postMessage(JSON.stringify(apiObject),"*"); |
| − | |
| − | _STATE.hasRunOnce = true; |
| − | _STATE.i && clearInterval(_STATE.i); |
| − | } |
| − | } |
| − | |
| − | /** |
| − | * This function returns value of notice_behavior cookie to determine location and behavior manager based on domain. |
| − | * When no notice_behavior cookie exists, this returns a blank string. |
| − | */ |
| − | function getBehavior() { |
| − | var result = ""; |
| − | var rx = new RegExp("\\s*notice_behavior\\s*=\\s*([^;]*)").exec(document.cookie); |
| − | if(rx&&rx.length>1){ |
| − | result = rx[1]; |
| − | } |
| − | return result; |
| − | } |
| − | |
| − | /** |
| − | * This function is called whenever a user preference is initially set, is retrieved for the first time on this page, or is updated. |
| − | * This is the gateway function which should be customized by each client (you) to determine when and how to handle the API response. |
| − | * |
| − | * The second half of the function determines settings from the CM API, and decides which elements on the page should be "activated" based upon those settings. |
| − | * Elements can only be activated once. Elements can not be deactivated, once activated. |
| − | */ |
| − | function handleAPIResponse(response){ |
| − | //CHECK: make sure this response is to YOU. You will actually get the messages to all API callers on this page, not just to you. |
| − | if(!response.source || response.self != MY_DOMAIN ) return; |
| − | console.log("user decision",response); |
| − | |
| − | //Required trackers/cookies are always allowed, no need to ask permission. |
| − | if( !_STATE.hasLoadedRequired ){ |
| − | activateElement(document.querySelectorAll(".trustecm[trackertype=required]")); |
| − | _STATE.hasLoadedRequired = true; |
| − | } |
| − | |
| − | // Check if behavior manager is EU |
| − | var isEU = /.*(,|)eu/i.test(getBehavior()); |
| − | |
| − | //Case where we don't want to do anything till the user has made a preference. |
| − | if(isEU && REQUIRE_USER_EXPRESSED_PERMISSION && response.source != "asserted" ) return; |
| − | |
| − | //Step 1) Get Consent Manager settings (user prefs) |
| − | // These API calls are DIFFERENT than the original API call ("response" parameter) so they must be called separately. |
| − | //Step 2) Apply the settings after checking if approved |
| − | var setting = null; |
| − | if( !_STATE.hasLoadedAdvertising ){ |
| − | setting = PrivacyManagerAPI.callApi("getConsent", MY_DOMAIN , null ,null, "advertising"); |
| − | if( setting.consent=="approved" ){ |
| − | activateElement(document.querySelectorAll(".trustecm[trackertype=advertising]")); |
| − | _STATE.hasLoadedAdvertising = true; |
| − | }console.log(setting); |
| − | } |
| − | if( !_STATE.hasLoadedFunctional ){ |
| − | setting = PrivacyManagerAPI.callApi("getConsent", MY_DOMAIN , null ,null, "functional"); |
| − | if( setting.consent=="approved" ){ |
| − | activateElement(document.querySelectorAll(".trustecm[trackertype=functional]")); |
| − | _STATE.hasLoadedFunctional = true; |
| − | }console.log(setting); |
| − | } |
| − | |
| − | // No additional checking, this always fires, but only after a user has consented |
| − | if( !_STATE.hasLoadedAnyConsent ){ |
| − | activateElement(document.querySelectorAll(".trustecm[trackertype=any]")); |
| − | _STATE.hasLoadedAnyConsent = true; |
| − | } |
| − | |
| − | //check of vendor domain and fires if that domain is approved, which is based on how that domain was categorized on the backend |
| − | var vendors = document.querySelectorAll(".trustecm[trackertype=vendor]"); |
| − | for (var i=0; i < vendors.length; i++) { |
| − | var currentVendor = vendors[i]; |
| − | var vDomain = currentVendor.getAttribute("vsrc"); |
| − | if (vDomain && !_STATE['hasLoaded'+vDomain]) { |
| − | setting = PrivacyManagerAPI.callApi("getConsent", MY_DOMAIN, vDomain); |
| − | if( setting.consent=="approved" ){ |
| − | activateElement(document.querySelectorAll(".trustecm[trackertype=vendor][vsrc='"+ vDomain +"']")); |
| − | _STATE['hasLoaded'+vDomain] = true; |
| − | }console.log(setting); |
| − | } |
| − | } |
| − | } |
| − | /** |
| − | * Activates (runs, loads, or displays) an element based upon element node name. |
| − | * @param {Array.<HTMLElement>} list |
| − | */ |
| − | function activateElement(list){ |
| − | if(!(list instanceof Array || list instanceof NodeList)) throw "Illegal argument - must be an array"; |
| − | console.log("activating", list); |
| − | for(var item,i=list.length;i-- >0;){ |
| − | item = list[i]; |
| − | item.class = "trustecm_done"; |
| − | switch(item.nodeName.toLowerCase()){ |
| − | case "script": |
| − | var z = item.getAttribute("thesrc"); |
| − | if(z){ |
| − | var y = document.createElement("script"); |
| − | y.src = z; |
| − | y.async = item.async; |
| − | item.parentNode.insertBefore(y,item); |
| − | }else eval(item.text || item.textContent || item.innerText); |
| − | } |
| − | } |
| − | } |
| − | _STATE.i = setInterval(runOnce,10); |
| − | :root { |
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| − | } |
| − | :root { |
| − | --button-border-radius:40px; |
| − | } |
| − | :root { |
| − | --font-1: "Amazon Ember", "Arial"; |
| − | --font-2: "Ember Modern Display"; |
| − | } |
| − | |
| − | body { |
| − | --font-1: "Amazon Ember"; |
| − | --font-2: "Ember Modern Display"; |
| − | --font-page-titles: var(--font-2); |
| − | --font-list-titles: var(--font-2); |
| − | --font-promo-titles: var(--font-2); |
| − | --font-description: var(--font-2); |
| − | --font-quote: var(--font-1); |
| − | }Digital Services Act (DSA): Amazon EU Store Data Access for Vetted Researchers - Trustworthy Shopping at Amazon{"@context":"http://schema.org","@type":"WebPage","url":"https://trustworthyshopping.aboutamazon.com/digital-services-act-dsa-amazon-eu-store-data-access-for-vetted-researchers","publisher":{"@type":"Organization","name":"Trustworthy Shopping at Amazon","logo":{"@type":"ImageObject","url":"https://cdn-trustworthyshopping.aboutamazon.com/4f/7c/f30570434070aab77383519e9ee1/style-2-color-squid-smile.svg"}},"name":"Digital Services Act (DSA): Amazon EU Store Data Access for Vetted Researchers - Trustworthy Shopping at Amazon"} |
| − | /** |
| − | This allows us to load the IE polyfills via feature detection so that they do not load |
| − | needlessly in the browsers that do not need them. It also ensures they are loaded |
| − | non async so that they load before the rest of our JS. |
| − | */ |
| − | var head = document.getElementsByTagName('head')[0]; |
| − | if (!window.CSS || !window.CSS.supports || !window.CSS.supports('--fake-var', 0)) { |
| − | var script = document.createElement('script'); |
| − | script.setAttribute('src', "https://cdn-trustworthyshopping.aboutamazon.com/resource/0000018b-f767-d248-a38b-f77779e70000/util/IEPolyfills.min.534a3056aa155ab6473f17072ece1d5d.gz.js"); |
| − | script.setAttribute('type', 'text/javascript'); |
| − | script.async = false; |
| − | head.appendChild(script); |
| − | } |
| − | |
| − | var link = document.createElement('link'); |
| − | link.setAttribute('href', '//fonts.googleapis.com/css?family=Roboto:300,400,700|Merriweather:300,400,700&display=swap'); |
| − | var relList = link.relList; |
| − | |
| − | if (relList && relList.supports('preload')) { |
| − | link.setAttribute('as', 'style'); |
| − | link.setAttribute('rel', 'preload'); |
| − | link.setAttribute('onload', 'this.rel="stylesheet"'); |
| − | link.setAttribute('crossorigin', 'anonymous'); |
| − | } else { |
| − | link.setAttribute('rel', 'stylesheet'); |
| − | } |
| − | |
| − | head.appendChild(link); |
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| − | Holding Bad Actors Accountable |
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| − | Protecting and Educating Customers |
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| − | Collaborating Across Partners and Industry |
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| − | Trustworthy Reviews |
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| − | Protecting Intellectual Property |
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| − | Scam Prevention |
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| − | Combating Organized Retail Crime |
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| − | Digital Services Act (DSA):Amazon EU Store Data Access for Vetted Researchers |
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| − | Updated: 29 October 2025 |
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| − | Overview and research purposeArticle 40 of the DSA establishes that very large online platforms must provide data access to vetted researchers. This access supports research that contributes exclusively to the detection, identification and understanding of systemic risks in the European Union, as outlined in Article 34 of the DSA, and assessment of the adequacy, efficiency and impacts of risk mitigation measures pursuant to Article 35 of the DSA.Request processVetted researchers must submit a detailed request through the Digital Services Coordinator of establishment.Access requirements Data access will be granted to vetted researchers that meet requirements of Article 40(8) of the DSA, upon receipt of a reasoned request from the Digital Services Coordinator.Data access contact informationAmazon has established a dedicated point of contact for the data access process: |
| − | dsa-data-access@amazon.com |
| − | . While we accept communications in English, German, and French, English is preferred.European Commission’s Data Access PortalThe European Commission has created a DSA Data Access Portal to support and streamline the management of the data access process. The portal serves as the central digital point for information exchanges between applicant researchers, vetted researchers, data providers and Digital Services Coordinators. Researchers wishing to submit data access applications must first |
| − | register |
| − | a user profile in the |
| − | European Commission DSA Data Access Portal |
| − | .DSA data catalogueAmazon available data are:Regulatory contacts |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| + | Approach |
| + | |
| + | Robust Proactive Controls |
| + | |
| + | Innovative Tools and Technology |
| + | |
| + | Holding Bad Actors Accountable |
| + | |
| + | Protecting and Educating Customers |
| + | |
| + | Collaborating Across Partners and Industry |
| + | |
| + | Focus Areas |
| + | |
| + | Product Safety |
| + | |
| + | Anti-Counterfeiting |
| + | |
| + | Trustworthy Reviews |
| + | |
| + | Protecting Intellectual Property |
| + | |
| + | Scam Prevention |
| + | |
| + | Combating Organized Retail Crime |
| + | |
| + | Impact |
| + | |
| + | Latest Updates |
| + | |
| + | Resources |
| + | |
| + | Search Query |
| + | |
| + | Submit Search |
| + | |
| + | Show Search |
| + | |
| + | Menu |
| + | |
| + | Approach |
| + | |
| + | Robust Proactive Controls |
| + | |
| + | Innovative Tools and Technology |
| + | |
| + | Holding Bad Actors Accountable |
| + | |
| + | Protecting and Educating Customers |
| + | |
| + | Collaborating Across Partners and Industry |
| + | |
| + | Focus Areas |
| + | |
| + | Product Safety |
| + | |
| + | Anti-Counterfeiting |
| + | |
| + | Trustworthy Reviews |
| + | |
| + | Protecting Intellectual Property |
| + | |
| + | Scam Prevention |
| + | |
| + | Combating Organized Retail Crime |
| + | |
| + | Impact |
| + | |
| + | Latest Updates |
| + | |
| + | Resources |
| + | |
| + | Digital Services Act (DSA):Amazon EU Store Data Access for Vetted Researchers |
| + | |
| + | Updated: 29 October 2025 |
| + | |
| + | Overview and research purposeArticle 40 of the DSA establishes that very large online platforms must provide data access to vetted researchers. This access supports research that contributes exclusively to the detection, identification and understanding of systemic risks in the European Union, as outlined in Article 34 of the DSA, and assessment of the adequacy, efficiency and impacts of risk mitigation measures pursuant to Article 35 of the DSA. |
| + | Request processVetted researchers must submit a detailed request through the Digital Services Coordinator of establishment. |
| + | Access requirements Data access will be granted to vetted researchers that meet requirements of Article 40(8) of the DSA, upon receipt of a reasoned request from the Digital Services Coordinator. |
| + | Data access contact informationAmazon has established a dedicated point of contact for the data access process: dsa-data-access@amazon.com. While we accept communications in English, German, and French, English is preferred. |
| + | European Commission’s Data Access PortalThe European Commission has created a DSA Data Access Portal to support and streamline the management of the data access process. The portal serves as the central digital point for information exchanges between applicant researchers, vetted researchers, data providers and Digital Services Coordinators. Researchers wishing to submit data access applications must first register a user profile in the European Commission DSA Data Access Portal. |
| + | DSA data catalogueAmazon available data are: |
| + | Regulatory contacts |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
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| + | Data and metadata structure |
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| Total regulatory contacts | |
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| − | Total regulatory contacts from authorities received by Amazon |
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| − | Interger |
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| − | Date |
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| − | Date of reception of regulatory contacts from authorities |
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| − | Datetime |
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| + | Total regulatory contacts from authorities received by Amazon |
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| + | Interger |
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| + | Date |
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| + | Date of reception of regulatory contacts from authorities |
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| + | Datetime |
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| Product type | |
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| − | Types of products reported by member state authority orders |
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| − | Text |
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| + | |
| + | Types of products reported by member state authority orders |
| + | |
| + | Text |
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| Takedown request vs. information request | |
| − | |
| − | Total numbers of takedown requests compared to total number of information requests with no need for takedown |
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| − | Interger |
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| + | |
| + | Total numbers of takedown requests compared to total number of information requests with no need for takedown |
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| + | Interger |
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| EU member state of regulatory contact | |
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| − | EU member state issuing the order |
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| + | EU member state issuing the order |
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| Type of regulatory contact | |
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| − | Type of illegal content of member state authority orders |
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| − | Text |
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| + | Type of illegal content of member state authority orders |
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| + | Text |
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| Time to acknowledge regulatory contact and resolve a regulatory contact. | |
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| − | Median time in days to (a) inform authority of receipt; and (b) to give effect to the order |
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| − | Float |
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| + | Median time in days to (a) inform authority of receipt; and (b) to give effect to the order |
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| + | Float |
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| Notices about illegal content | |
| − | Metric split |
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| − | Data and metadata structure |
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| − | Total number |
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| − | Number of notices submitted via our notice & action mechanisms |
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| − | Country |
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| − | The Amazon EU Store receiving the notice |
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| − | Date |
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| − | Date of reception of notice |
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| − | Datetime |
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| + | Metric split |
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| + | Metric definition |
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| + | Data and metadata structure |
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| + | Total number |
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| + | Number of notices submitted via our notice & action mechanisms |
| + | |
| + | Integer |
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| + | Country |
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| + | The Amazon EU Store receiving the notice |
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| + | Text |
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| + | Date |
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| + | Date of reception of notice |
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| + | Datetime |
| + | |
| Product type | |
| − | |
| − | Product type reported in the notice received |
| − | |
| − | Text |
| − | |
| + | |
| + | Product type reported in the notice received |
| + | |
| + | Text |
| + | |
| Accepted / rejected | |
| − | |
| − | Validity rate (%) (of incoming volume) |
| − | |
| − | Float |
| − | |
| + | |
| + | Validity rate (%) (of incoming volume) |
| + | |
| + | Float |
| + | |
| Notices by type of illegal content | |
| − | |
| − | Type of illegal content of notices received via notice & action mechanism |
| − | |
| − | Text |
| − | |
| + | |
| + | Type of illegal content of notices received via notice & action mechanism |
| + | |
| + | Text |
| + | |
| Notices that were auto-resolved | |
| − | |
| − | Number of notices of illegal content processed via automated means |
| − | |
| − | Integer |
| − | |
| + | |
| + | Number of notices of illegal content processed via automated means |
| + | |
| + | Integer |
| + | |
| Median time to resolve total DSA notices | |
| − | |
| − | It refers to median time (in days) to take action/s in response to notice |
| − | |
| − | Float |
| − | |
| + | |
| + | It refers to median time (in days) to take action/s in response to notice |
| + | |
| + | Float |
| + | |
| Total number of actions taken on total number of DSA notices | |
| − | |
| − | Actions taken pursuant notices received or based on T&Cs or law |
| − | |
| − | Integer |
| − | |
| + | |
| + | Actions taken pursuant notices received or based on T&Cs or law |
| + | |
| + | Integer |
| + | |
| Notices from trust flaggers | |
| − | |
| − | Notices of illegal content submitted by trusted flaggers |
| − | |
| − | Integer |
| − | |
| − | Counterfeit risk, brand protection & intellectual property protections (IPP)Counterfeit items identified, seized and disposed |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| − | Total number |
| − | |
| − | Number of counterfeit items identified, seized and disposed |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | The Amazon EU Store where counterfeit items were identified |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of identification of counterfeit |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Notices of illegal content submitted by trusted flaggers |
| + | |
| + | Integer |
| + | |
| + | Counterfeit risk, brand protection & intellectual property protections (IPP) |
| + | Counterfeit items identified, seized and disposed |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| + | Total number |
| + | |
| + | Number of counterfeit items identified, seized and disposed |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | The Amazon EU Store where counterfeit items were identified |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of identification of counterfeit |
| + | |
| + | Datetime |
| + | |
| Product type | |
| − | |
| − | Product type reported as counterfeit |
| − | |
| − | Text |
| − | |
| + | |
| + | Product type reported as counterfeit |
| + | |
| + | Text |
| + | |
| Brands using Project Zero | |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| − | Total number |
| − | |
| − | Total number of brands using Project Zero |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | Country of brands using Project Zero |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of brand report |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| + | Total number |
| + | |
| + | Total number of brands using Project Zero |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | Country of brands using Project Zero |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of brand report |
| + | |
| + | Datetime |
| + | |
| Brands using Transparency | |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| − | Total number |
| − | |
| − | Total number of brands using Transparency |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | Country of brands using Transparency |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of brand report |
| − | |
| − | Datetime |
| − | |
| − | Product safety riskUnsafe products removed due to public recalls and authorities’ requests |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| − | Total number |
| − | |
| − | Total number of unsafe products removed due to public recalls and authorities’ requests |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | The Amazon EU Store where products were sold |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of product removal |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| + | Total number |
| + | |
| + | Total number of brands using Transparency |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | Country of brands using Transparency |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of brand report |
| + | |
| + | Datetime |
| + | |
| + | Product safety risk |
| + | Unsafe products removed due to public recalls and authorities’ requests |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| + | Total number |
| + | |
| + | Total number of unsafe products removed due to public recalls and authorities’ requests |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | The Amazon EU Store where products were sold |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of product removal |
| + | |
| + | Datetime |
| + | |
| Product type | |
| − | |
| − | Type of products recalled |
| − | |
| − | Text |
| − | |
| + | |
| + | Type of products recalled |
| + | |
| + | Text |
| + | |
| Products removed that Amazon safety investigations confirmed unsafe or for which we were missing information | |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| − | Total number |
| − | |
| − | Total number of products removed that Amazon safety investigations confirmed unsafe or for which we were missing information |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | The Amazon EU Store where products were sold |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of product removal |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| + | Total number |
| + | |
| + | Total number of products removed that Amazon safety investigations confirmed unsafe or for which we were missing information |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | The Amazon EU Store where products were sold |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of product removal |
| + | |
| + | Datetime |
| + | |
| Product type | |
| − | |
| − | Type of products removed |
| − | |
| − | Text |
| − | |
| + | |
| + | Type of products removed |
| + | |
| + | Text |
| + | |
| Products removed for violating controversial products guidelines | |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| − | Total number |
| − | |
| − | Number of products removed for violating controversial products guidelines |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | The Amazon EU Store where products were sold |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of product removal |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| + | Total number |
| + | |
| + | Number of products removed for violating controversial products guidelines |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | The Amazon EU Store where products were sold |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of product removal |
| + | |
| + | Datetime |
| + | |
| Product type | |
| − | |
| − | Type of products removed |
| − | |
| − | Text |
| − | |
| + | |
| + | Type of products removed |
| + | |
| + | Text |
| + | |
| Complaints | |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| Total complaints received | |
| − | |
| − | Total number of complaints related to content or notices |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | The Amazon EU Store where complaints were referring to |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date of complaint reception |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Total number of complaints related to content or notices |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | The Amazon EU Store where complaints were referring to |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date of complaint reception |
| + | |
| + | Datetime |
| + | |
| Basis for total complaints received | |
| − | |
| − | Basis of, and the decisions taken, regarding complaints received via our internal complaints handling system |
| − | |
| − | Text |
| − | |
| + | |
| + | Basis of, and the decisions taken, regarding complaints received via our internal complaints handling system |
| + | |
| + | Text |
| + | |
| Total complaints where decision was reversed | |
| − | |
| − | Number of instances where we reversed our decisions regarding a complaint |
| − | |
| − | Integer |
| − | |
| + | |
| + | Number of instances where we reversed our decisions regarding a complaint |
| + | |
| + | Integer |
| + | |
| Median time to resolve total complaints received | |
| − | |
| − | Median time for taking decisions regarding complaints |
| − | |
| − | Float |
| − | |
| + | |
| + | Median time for taking decisions regarding complaints |
| + | |
| + | Float |
| + | |
| Out-of-court settlement disputes | |
| − | Metric split |
| − | |
| − | Metric definition |
| − | |
| − | Data and metadata structure |
| − | |
| + | |
| + | Metric split |
| + | |
| + | Metric definition |
| + | |
| + | Data and metadata structure |
| + | |
| Total mediation cases sent for out-of-court dispute | |
| − | |
| − | Number of disputes submitted to out-of-court dispute settlement bodies |
| − | |
| − | Integer |
| − | |
| − | Country |
| − | |
| − | The Amazon EU Store which the dispute relates to |
| − | |
| − | Text |
| − | |
| − | Date |
| − | |
| − | Date when Amazon is notified of the dispute |
| − | |
| − | Datetime |
| − | |
| + | |
| + | Number of disputes submitted to out-of-court dispute settlement bodies |
| + | |
| + | Integer |
| + | |
| + | Country |
| + | |
| + | The Amazon EU Store which the dispute relates to |
| + | |
| + | Text |
| + | |
| + | Date |
| + | |
| + | Date when Amazon is notified of the dispute |
| + | |
| + | Datetime |
| + | |
| Type of illegality | |
| − | |
| − | Type of illegal content of notices received via out-of-court dispute settlement mechanism |
| − | |
| − | Text |
| − | |
| + | |
| + | Type of illegal content of notices received via out-of-court dispute settlement mechanism |
| + | |
| + | Text |
| + | |
| Out-of-court dispute settlement body | |
| − | |
| − | Out-of-court-dispute-settlement body selected by requesters |
| − | |
| − | Text |
| − | |
| + | |
| + | Out-of-court-dispute-settlement body selected by requesters |
| + | |
| + | Text |
| + | |
| Outcome of mediation cases | |
| − | |
| − | The outcomes of the dispute settlement |
| − | |
| − | Integer |
| − | |
| + | |
| + | The outcomes of the dispute settlement |
| + | |
| + | Integer |
| + | |
| Share of out-of-court disputes with decision implemented | |
| − | |
| − | Share of disputes where we implemented the decision of out-of-court dispute settlement bodies |
| − | |
| − | Integer |
| − | |
| + | |
| + | Share of disputes where we implemented the decision of out-of-court dispute settlement bodies |
| + | |
| + | Integer |
| + | |
| Time to resolve out-of-court dispute settlement | |
| − | |
| − | Time for out-of-court dispute settlement bodies to complete the out-of-court dispute settlement procedures, from when an out-of-court dispute settlement body notifies Amazon of the dispute to when the body shares their settlement recommendation with Amazon |
| − | |
| − | Float |
| − | |
| + | |
| + | Time for out-of-court dispute settlement bodies to complete the out-of-court dispute settlement procedures, from when an out-of-court dispute settlement body notifies Amazon of the dispute to when the body shares their settlement recommendation with Amazon |
| + | |
| + | Float |
| + | |
| Data access modalitiesUpon approval from the Digital Services Coordinator, researchers will receive an email with login credentials and a link to Amazon’s DSA Article 40 Data Access System. Once signed in, please follow the instructions provided. | |
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| − | Focus Areas |
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| − | Latest Updates |
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| − | Amazon News |
| − | |
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| − | |
| − | |
| − | Our Positions |
| − | |
| − | |
| − | Public Policy |
| − | |
| − | |
| − | Press Center |
| − | |
| − | |
| − | Investor Resources |
| − | |
| − | |
| − | Facts about Amazon |
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| − | Conditions of Use |
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| − | Privacy Policy |
| − | | Cookie Preferences | © 2026, Amazon Services LLC |
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| − | |
| − | document.addEventListener('DOMContentLoaded', () => { |
| − | try { |
| − | let html5Videos = document.querySelectorAll(`.HTML5VideoPlayer video`) |
| − | |
| − | html5Videos.forEach(video => { |
| − | video.addEventListener('play', (event) => { |
| − | if (PARSELY.video) { |
| − | let videoData = video.closest('.HTML5VideoPlayer').dataset |
| − | let metadata = { |
| − | "title": videoData.videoTitle, |
| − | "image_url": video.poster || video.closest('.HTML5VideoPlayer').parentNode.querySelector('[data-poster]').style.backgroundImage.split('"')[1], |
| − | "duration": parseInt(video.duration * 1000), |
| − | "pub_date_tmsp": videoData.pubDate || '', |
| − | "video_platform": "html5" |
| − | } |
| − | |
| − | let url = window.location.href |
| − | |
| − | PARSELY.video.trackPlay(videoData.videoId, metadata, url) |
| − | } |
| − | }) |
| − | |
| − | video.addEventListener('pause', (event) => { |
| − | if (PARSELY.video) { |
| − | let videoData = video.closest('.HTML5VideoPlayer').dataset |
| − | let metadata = { |
| − | "title": videoData.videoTitle, |
| − | "image_url": video.poster || video.closest('.HTML5VideoPlayer').parentNode.querySelector('[data-poster]').style.backgroundImage.split('"')[1], |
| − | "duration": parseInt(video.duration * 1000), |
| − | "pub_date_tmsp": videoData.pubDate || '', |
| − | "video_platform": "html5" |
| − | } |
| − | |
| − | let url = window.location.href |
| − | PARSELY.video.trackPause(videoData.videoId, metadata, url) |
| − | } |
| − | }) |
| − | }) |
| − | } catch (e) { |
| − | // Ignore |
| − | } |
| − | }) |
| + | Approach |
| + | |
| + | Focus Areas |
| + | |
| + | Impact |
| + | |
| + | Latest Updates |
| + | |
| + | Resources |
| + | |
| + | Amazon News |
| + | |
| + | Our Positions |
| + | |
| + | Public Policy |
| + | |
| + | Press Center |
| + | |
| + | Investor Resources |
| + | |
| + | Facts about Amazon |
| + | |
| + | Conditions of Use | Privacy Policy | Cookie Preferences | © 2026, Amazon Services LLC |