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https://trustworthyshopping.aboutamazon.com/digital-services-act-dsa-amazon-eu-store-data-access-for-vetted-researchers

Line-by-line changes

653 lines
Approach
+- [Approach](https://trustworthyshopping.aboutamazon.com/approach)
 
Robust Proactive Controls
+ - [Robust Proactive Controls](https://trustworthyshopping.aboutamazon.com/approach/robust-proactive-controls)
+ - [Innovative Tools and Technology](https://trustworthyshopping.aboutamazon.com/approach/innovative-tools-and-technology)
+ - [Holding Bad Actors Accountable](https://trustworthyshopping.aboutamazon.com/approach/holding-bad-actors-accountable)
+ - [Protecting and Educating Customers](https://trustworthyshopping.aboutamazon.com/approach/protecting-and-educating-customers)
+ - [Collaborating Across Partners and Industry](https://trustworthyshopping.aboutamazon.com/approach/collaborating-across-partners-and-industry)
+- [Focus Areas](https://trustworthyshopping.aboutamazon.com/focus)
 
Innovative Tools and Technology
Holding Bad Actors Accountable
Protecting and Educating Customers
Collaborating Across Partners and Industry
Focus Areas
Product Safety
Anti-Counterfeiting
Trustworthy Reviews
Protecting Intellectual Property
Scam Prevention
Combating Organized Retail Crime
Impact
Latest Updates
Resources
+ - [Product Safety](https://trustworthyshopping.aboutamazon.com/focus/product-safety)
+ - [Anti-Counterfeiting](https://trustworthyshopping.aboutamazon.com/focus/anti-counterfeiting)
+ - [Trustworthy Reviews](https://trustworthyshopping.aboutamazon.com/focus/trustworthy-reviews)
+ - [Protecting Intellectual Property](https://trustworthyshopping.aboutamazon.com/focus/brand-ip-protection)
+ - [Scam Prevention](https://trustworthyshopping.aboutamazon.com/focus/scam-prevention)
+ - [Combating Organized Retail Crime](https://trustworthyshopping.aboutamazon.com/focus/combating-organized-retail-crime)
+- [Impact](https://trustworthyshopping.aboutamazon.com/impact)
+- [Latest Updates](https://trustworthyshopping.aboutamazon.com/latest-updates)
+- [Resources](https://trustworthyshopping.aboutamazon.com/resources)
 
 Search Query
 
⋯   3 unchanged lines   ⋯
 
 Menu
 
Approach
+- [Approach](https://trustworthyshopping.aboutamazon.com/approach)
 
Robust Proactive Controls
+ - [Robust Proactive Controls](https://trustworthyshopping.aboutamazon.com/approach/robust-proactive-controls)
+ - [Innovative Tools and Technology](https://trustworthyshopping.aboutamazon.com/approach/innovative-tools-and-technology)
+ - [Holding Bad Actors Accountable](https://trustworthyshopping.aboutamazon.com/approach/holding-bad-actors-accountable)
+ - [Protecting and Educating Customers](https://trustworthyshopping.aboutamazon.com/approach/protecting-and-educating-customers)
+ - [Collaborating Across Partners and Industry](https://trustworthyshopping.aboutamazon.com/approach/collaborating-across-partners-and-industry)
+- [Focus Areas](https://trustworthyshopping.aboutamazon.com/focus)
 
Innovative Tools and Technology
+ - [Product Safety](https://trustworthyshopping.aboutamazon.com/focus/product-safety)
+ - [Anti-Counterfeiting](https://trustworthyshopping.aboutamazon.com/focus/anti-counterfeiting)
+ - [Trustworthy Reviews](https://trustworthyshopping.aboutamazon.com/focus/trustworthy-reviews)
+ - [Protecting Intellectual Property](https://trustworthyshopping.aboutamazon.com/focus/brand-ip-protection)
+ - [Scam Prevention](https://trustworthyshopping.aboutamazon.com/focus/scam-prevention)
+ - [Combating Organized Retail Crime](https://trustworthyshopping.aboutamazon.com/focus/combating-organized-retail-crime)
+- [Impact](https://trustworthyshopping.aboutamazon.com/impact)
+- [Latest Updates](https://trustworthyshopping.aboutamazon.com/latest-updates)
+- [Resources](https://trustworthyshopping.aboutamazon.com/resources)
 
Holding Bad Actors Accountable
Protecting and Educating Customers
Collaborating Across Partners and Industry
Focus Areas
Product Safety
Anti-Counterfeiting
Trustworthy Reviews
Protecting Intellectual Property
Scam Prevention
Combating Organized Retail Crime
Impact
Latest Updates
Resources
Digital Services Act (DSA):Amazon EU Store Data Access for Vetted Researchers
+**Digital Services Act (DSA):**
+**Amazon EU Store Data Access for Vetted Researchers**
 
 Updated: 29 October 2025
 
Overview and research purpose Article 40 of the DSA establishes that very large online platforms must provide data access to vetted researchers. This access supports research that contributes exclusively to the detection, identification and understanding of systemic risks in the European Union, as outlined in Article 34 of the DSA, and assessment of the adequacy, efficiency and impacts of risk mitigation measures pursuant to Article 35 of the DSA.
+**Overview and research purpose**
+Article 40 of the DSA establishes that very large online platforms must provide data access to vetted researchers. This access supports research that contributes exclusively to the detection, identification and understanding of systemic risks in the European Union, as outlined in Article 34 of the DSA, and assessment of the adequacy, efficiency and impacts of risk mitigation measures pursuant to Article 35 of the DSA.
 
Request process Vetted researchers must submit a detailed request through the Digital Services Coordinator of establishment.
+**Request process**
+Vetted researchers must submit a detailed request through the Digital Services Coordinator of establishment.
 
Access requirements Data access will be granted to vetted researchers that meet requirements of Article 40(8) of the DSA, upon receipt of a reasoned request from the Digital Services Coordinator.
+**Access requirements**
+Data access will be granted to vetted researchers that meet requirements of Article 40(8) of the DSA, upon receipt of a reasoned request from the Digital Services Coordinator.
 
Data access contact information Amazon has established a dedicated point of contact for the data access process: dsa-data-access@amazon.com . While we accept communications in English, German, and French, English is preferred.
+**Data access contact information**
+Amazon has established a dedicated point of contact for the data access
+process: [dsa-data-access@amazon.com](mailto:dsa-data-access@amazon.com). While we accept communications in English, German, and French, English is preferred.
 
European Commission’s Data Access Portal The European Commission has created a DSA Data Access Portal to support and streamline the management of the data access process. The portal serves as the central digital point for information exchanges between applicant researchers, vetted researchers, data providers and Digital Services Coordinators. Researchers wishing to submit data access applications must first register a user profile in the European Commission DSA Data Access Portal .
+**European Commission’s Data Access Portal**
+The European Commission has created a DSA Data Access Portal to support and streamline the management of the data access process. The portal serves as the central digital point for information exchanges between applicant researchers, vetted researchers, data providers and Digital Services Coordinators. Researchers wishing to submit data access applications must first [register](https://data-access.dsa.ec.europa.eu/private/ra/application) a user profile in the [European Commission DSA Data Access Portal](https://data-access.dsa.ec.europa.eu/home).
 
DSA data catalogue Amazon available data are:
+**DSA data catalogue**
+Amazon available data are:
 
Regulatory contacts
+**Regulatory contacts**
 
Metric split
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total regulatory contacts | Total regulatory contacts from authorities received by Amazon | Interger |
+| Date | Date of reception of regulatory contacts from authorities | Datetime |
+| Product type | Types of products reported by member state authority orders | Text |
+| Takedown request vs. information request | Total numbers of takedown requests compared to total number of information requests with no need for takedown | Interger |
+| EU member state of regulatory contact | EU member state issuing the order | Text |
+| Type of regulatory contact | Type of illegal content of member state authority orders | Text |
+| Time to acknowledge regulatory contact and resolve a regulatory contact. | Median time in days to (a) inform authority of receipt; and (b) to give effect to the order | Float |
 
Metric definition
+**Notices about illegal content**
 
Data and metadata structure
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Number of notices submitted via our notice & action mechanisms | Integer |
+| Country | The Amazon EU Store receiving the notice | Text |
+| Date | Date of reception of notice | Datetime |
+| Product type | Product type reported in the notice received | Text |
+| Accepted / rejected | Validity rate (%) (of incoming volume) | Float |
+| Notices by type of illegal content | Type of illegal content of notices received via notice & action mechanism | Text |
+| Notices that were auto-resolved | Number of notices of illegal content processed via automated means | Integer |
+| Median time to resolve total DSA notices | It refers to median time (in days) to take action/s in response to notice | Float |
+| Total number of actions taken on total number of DSA notices | Actions taken pursuant notices received or based on T&Cs or law | Integer |
+| Notices from trust flaggers | Notices of illegal content submitted by trusted flaggers | Integer |
 
Total regulatory contacts
Total regulatory contacts from authorities received by Amazon
Interger
Date
Date of reception of regulatory contacts from authorities
Datetime
Product type
Types of products reported by member state authority orders
Text
Takedown request vs. information request
Total numbers of takedown requests compared to total number of information requests with no need for takedown
Interger
EU member state of regulatory contact
EU member state issuing the order
Text
Type of regulatory contact
Type of illegal content of member state authority orders
Text
Time to acknowledge regulatory contact and resolve a regulatory contact.
Median time in days to (a) inform authority of receipt; and (b) to give effect to the order
Float
Notices about illegal content
Metric split
Metric definition
Data and metadata structure
Total number
Number of notices submitted via our notice & action mechanisms
Integer
Country
The Amazon EU Store receiving the notice
Text
Date
Date of reception of notice
Datetime
Product type
Product type reported in the notice received
Text
Accepted / rejected
Validity rate (%) (of incoming volume)
Float
Notices by type of illegal content
Type of illegal content of notices received via notice & action mechanism
Text
Notices that were auto-resolved
Number of notices of illegal content processed via automated means
Integer
Median time to resolve total DSA notices
It refers to median time (in days) to take action/s in response to notice
Float
Total number of actions taken on total number of DSA notices
Actions taken pursuant notices received or based on T&Cs or law
Integer
Notices from trust flaggers
Notices of illegal content submitted by trusted flaggers
Integer
Counterfeit risk, brand protection & intellectual property protections (IPP)
+**Counterfeit risk, brand protection & intellectual property protections (IPP)**
 
 Counterfeit items identified, seized and disposed
 
Metric split
Metric definition
Data and metadata structure
Total number
Number of counterfeit items identified, seized and disposed
Integer
Country
The Amazon EU Store where counterfeit items were identified
Text
Date
Date of identification of counterfeit
Datetime
Product type
Product type reported as counterfeit
Text
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Number of counterfeit items identified, seized and disposed | Integer |
+| Country | The Amazon EU Store where counterfeit items were identified | Text |
+| Date | Date of identification of counterfeit | Datetime |
+| Product type | Product type reported as counterfeit | Text |
 
 Brands using Project Zero
 
Metric split
Metric definition
Data and metadata structure
Total number
Total number of brands using Project Zero
Integer
Country
Country of brands using Project Zero
Text
Date
Date of brand report
Datetime
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Total number of brands using Project Zero | Integer |
+| Country | Country of brands using Project Zero | Text |
+| Date | Date of brand report | Datetime |
 
 Brands using Transparency
 
Metric split
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Total number of brands using Transparency | Integer |
+| Country | Country of brands using Transparency | Text |
+| Date | Date of brand report | Datetime |
 
Metric definition
Data and metadata structure
Total number
Total number of brands using Transparency
Integer
Country
Country of brands using Transparency
Text
Date
Date of brand report
Datetime
Product safety risk
+**Product safety risk**
 
 Unsafe products removed due to public recalls and authorities’ requests
 
Metric split
Metric definition
Data and metadata structure
Total number
Total number of unsafe products removed due to public recalls and authorities’ requests
Integer
Country
The Amazon EU Store where products were sold
Text
Date
Date of product removal
Datetime
Product type
Type of products recalled
Text
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Total number of unsafe products removed due to public recalls and authorities’ requests | Integer |
+| Country | The Amazon EU Store where products were sold | Text |
+| Date | Date of product removal | Datetime |
+| Product type | Type of products recalled | Text |
 
 Products removed that Amazon safety investigations confirmed unsafe or for which we were missing information
 
Metric split
Metric definition
Data and metadata structure
Total number
Total number of products removed that Amazon safety investigations confirmed unsafe or for which we were missing information
Integer
Country
The Amazon EU Store where products were sold
Text
Date
Date of product removal
Datetime
Product type
Type of products removed
Text
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Total number of products removed that Amazon safety investigations confirmed unsafe or for which we were missing information | Integer |
+| Country | The Amazon EU Store where products were sold | Text |
+| Date | Date of product removal | Datetime |
+| Product type | Type of products removed | Text |
 
 Products removed for violating controversial products guidelines
 
Metric split
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total number | Number of products removed for violating controversial products guidelines | Integer |
+| Country | The Amazon EU Store where products were sold | Text |
+| Date | Date of product removal | Datetime |
+| Product type | Type of products removed | Text |
 
Metric definition
+**Complaints**
 
Data and metadata structure
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total complaints received | Total number of complaints related to content or notices | Integer |
+| Country | The Amazon EU Store where complaints were referring to | Text |
+| Date | Date of complaint reception | Datetime |
+| Basis for total complaints received | Basis of, and the decisions taken, regarding complaints received via our internal complaints handling system | Text |
+| Total complaints where decision was reversed | Number of instances where we reversed our decisions regarding a complaint | Integer |
+| Median time to resolve total complaints received | Median time for taking decisions regarding complaints | Float |
 
Total number
+**Out-of-court settlement disputes**
 
Number of products removed for violating controversial products guidelines
+| Metric split | Metric definition | Data and metadata structure |
+| --- | --- | --- |
+| Total mediation cases sent for out-of-court dispute | Number of disputes submitted to out-of-court dispute settlement bodies | Integer |
+| Country | The Amazon EU Store which the dispute relates to | Text |
+| Date | Date when Amazon is notified of the dispute | Datetime |
+| Type of illegality | Type of illegal content of notices received via out-of-court dispute settlement mechanism | Text |
+| Out-of-court dispute settlement body | Out-of-court-dispute-settlement body selected by requesters | Text |
+| Outcome of mediation cases | The outcomes of the dispute settlement | Integer |
+| Share of out-of-court disputes with decision implemented | Share of disputes where we implemented the decision of out-of-court dispute settlement bodies | Integer |
+| Time to resolve out-of-court dispute settlement | Time for out-of-court dispute settlement bodies to complete the out-of-court dispute settlement procedures, from when an out-of-court dispute settlement body notifies Amazon of the dispute to when the body shares their settlement recommendation with Amazon | Float |
 
Integer
+**Data access modalities**
+Upon approval from the Digital Services Coordinator, researchers will receive an email with login credentials and a link to Amazon’s DSA Article 40 Data Access System. Once signed in, please follow the instructions provided.
 
Country
+- [**Approach**](https://trustworthyshopping.aboutamazon.com/approach)
+- [**Focus Areas**](https://trustworthyshopping.aboutamazon.com/focus)
+- [**Impact**](https://trustworthyshopping.aboutamazon.com/impact)
+- [**Latest Updates**](https://trustworthyshopping.aboutamazon.com/latest-updates)
+- [**Resources**](https://trustworthyshopping.aboutamazon.com/resources)
+- [Amazon News](https://www.aboutamazon.com/)
 
The Amazon EU Store where products were sold
+ - [Our Positions](https://www.aboutamazon.com/about-us/our-positions)
+ - [Public Policy](https://www.aboutamazon.com/about-us/public-policy)
+ - [Press Center](https://press.aboutamazon.com/)
+ - [Investor Resources](https://ir.aboutamazon.com/)
+ - [Facts about Amazon](https://www.aboutamazon.com/facts)
 
Text
Date
Date of product removal
Datetime
Product type
Type of products removed
Text
Complaints
Metric split
Metric definition
Data and metadata structure
Total complaints received
Total number of complaints related to content or notices
Integer
Country
The Amazon EU Store where complaints were referring to
Text
Date
Date of complaint reception
Datetime
Basis for total complaints received
Basis of, and the decisions taken, regarding complaints received via our internal complaints handling system
Text
Total complaints where decision was reversed
Number of instances where we reversed our decisions regarding a complaint
Integer
Median time to resolve total complaints received
Median time for taking decisions regarding complaints
Float
Out-of-court settlement disputes
Metric split
Metric definition
Data and metadata structure
Total mediation cases sent for out-of-court dispute
Number of disputes submitted to out-of-court dispute settlement bodies
Integer
Country
The Amazon EU Store which the dispute relates to
Text
Date
Date when Amazon is notified of the dispute
Datetime
Type of illegality
Type of illegal content of notices received via out-of-court dispute settlement mechanism
Text
Out-of-court dispute settlement body
Out-of-court-dispute-settlement body selected by requesters
Text
Outcome of mediation cases
The outcomes of the dispute settlement
Integer
Share of out-of-court disputes with decision implemented
Share of disputes where we implemented the decision of out-of-court dispute settlement bodies
Integer
Time to resolve out-of-court dispute settlement
Time for out-of-court dispute settlement bodies to complete the out-of-court dispute settlement procedures, from when an out-of-court dispute settlement body notifies Amazon of the dispute to when the body shares their settlement recommendation with Amazon
Float
Data access modalities Upon approval from the Digital Services Coordinator, researchers will receive an email with login credentials and a link to Amazon’s DSA Article 40 Data Access System. Once signed in, please follow the instructions provided.
Approach
Focus Areas
Impact
Latest Updates
Resources
Amazon News
Our Positions
Public Policy
Press Center
Investor Resources
Facts about Amazon
Conditions of Use | Privacy Policy | Cookie Preferences | © 2026, Amazon Services LLC
+[Conditions of Use](https://www.amazon.com/gp/help/customer/display.html?nodeId=201909000) | [Privacy Policy](https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ) | Cookie Preferences | © 2026, Amazon Services LLC